Extended Care Program
Protect Your Investment
While our world-class light therapy beds are engineered to be the most reliable and powerful on the market, even the greatest machines need maintenance. That’s why we here at Theralight now offer our Extended Care Program, designed to keep your machine performing at its very best for many years. Whether it is for you, your team, or your clients, Our new Extended Care Program will provide you with the detailed, important maintenance work performed by our expert technicians, keeping our beds and its users in top shape.
See if you qualify now and rest assured knowing that your Theralight bed will remain the best of the best for a long, long time.
About the Program
When you enroll in our Extended Care Program, you can relax knowing that your TheraLight device will continue to operate at the highest level of safety, quality, and performance. Regardless of whether your device is nearing the end of its original warranty or if its original warranty has expired, you’re still eligible to enroll in our Extended Care Program. Extending the care of your TheraLight system translates to:
- Minimizing downtime with unexpected repairs
- Minimizing repair fees before they become costly
- Enjoying the benefits of On-Demand Priority Status customer support
- Ensuring that you’re always in compliance with CMS recommendations and ANSI standards
- Having the peace of mind of knowing that your TheraLight bed will never miss a beat!
One Year Plan
$3,600 or $350/month
Two Year Plan
$6,800 or $340/month
Three Year Plan
$9,600 or $320/month
Recertification Service
Once you’ve enrolled in Extended Care, we’ll send an authorized TheraLight technician to your site to carefully inspect your device both externally and internally. Each of our technicians is rigorously trained to clean, recalibrate, and ensure that all components are in proper working order. Your device will be tested for optimum factory-specified light power output verification, all components will receive proper quality control checks, and our technician will determine if any parts need to be replaced. Lastly, a diagnostic check on your current operating software will be performed, and your system will be recalibrated as necessary. If a new software upgrade version is available, it will be uploaded to your software control system.
On-Demand Priority Service
By enrolling in our Extended Care Program, you automatically qualify for On-Demand Priority Status. This means that if, for any reason, your device needs to be serviced for repair, one of our factory-trained technicians will arrive on-site within 72 hours to diagnose and quickly repair your unit. Get back to recovery faster and worry less about fees, downtime, and lost revenue.
Sign Up Today!
To take advantage of this important program, contact your TheraLight Representative or simply complete this form and we’ll be in touch with you!
Terms & Conditions
PLEASE NOTE
Time Period For Extended Care Coverage
The Extended Care Program includes:
1. TheraLight system: Upon proper inspection, recalibration, and certification, TheraLight will warrant each light therapy device an additional time period to be free from defects in workmanship and materials for the extended period of one (1) year, two (2) years or three (3) years, from the date of Extended Care Program approval and payment.
Authorization For Coverage
The Company’s obligation under this Extended Care Program is limited to providing any and all necessary product repairs upon TheraLight examination and final determination as to cause or existence of defect, and, at its option, to repair or replace the products or parts, which prove to be defective during the Extended Care period.
The program will not cover any cosmetic damage that does not affect the use of the device. Any preexisting damage is recorded during the inspection and subject to rejection; or if approved, the damage will be recorded and not subject to repair during life of the Extended Care Program.
Returns
Product returns are not authorized by TheraLight, and any product return requests are evaluated on a case by case basis. Any product return is subject to a 25% restocking fee. Bed removal and freight shipping are not included and will be added to the restocking fee. TheraLight will not accept product returns (or refunds) after ninety (90) days from the date of original purchase.
Unauthorized Returns
All products shipped to the company must have prior approval. The Company will not honor any
unauthorized returns. Any damage from the
unauthorized return will become the sole financial responsibility of the customer.
Notifications
The customer must notify the Company in writing or verbally regarding any product requests. All requests must have prior authorization from the Company. Customer Service Toll Free 877-782-7736.
Original Purchaser
This Extended Care Program extends only to the original end-user purchaser (including authorized distributors) of the TheraLight system, unless otherwise approved by the Company prior to the Extended Care offering.
Transfer Of Extended Care To Other Parties
Any transfer of Extended Care must be approved in writing from TheraLight. Extended Care transfers will require a new review and recertification by the Company. Please contact TheraLight to obtain a quote for certification.
Actions That Void The Extended Care Program
This Extended Care Program will not apply to those products which have been:
1. Repaired or altered other than in accordance with the terms of this Agreement, or
2. Abused, misused, improper handling in use, or storage, or used in an unauthorized or improper manner or without following written procedures supplied by the company. We understand that accidents happen. However, accidents such as damaging the unit, are NOT covered by the Extended Care Program and subject to warranty rejection.
3. Original identification markings or labels have been removed, defaced or altered,
4. Any other claims not arising directly from material defects in material or workmanship.
Responsibility For Extended Care
This extended warranty is the exclusive Extended Care Program offered by TheraLight in lieu of all other warranties, whether written, oral, or implied, including any Extended Warranty of merchantability or fitness for a particular purpose, and shall be purchaser’s sole remedy and TheraLight’s sole liability on contract or Extended Care of otherwise for the products. This Extended Care Program shall not be modified or amended without the written approval from TheraLight. If the device is deemed unrepairable, TheraLight reserves the right to send a replacement unit.
Notice To Hold Harmless
In no event shall TheraLight be liable for any indirect, special, incidental or consequential damages resulting from the failure to perform or use or improper use of any goods or services sold pursuant hereto, whether due to breach of contract, breach of Extended Care Program, negligence or otherwise. All warranty and repair work must be performed by TheraLight’s authorized service center upon submission of a claim to our customer service center. Unauthorized repairs will void the warranty.